Refund policy

Refund Policy

We accept qualifying returns only. Refunds are issued once returned products clear our inspection.

1. Cancellations

An order is eligible for cancellation when:

  • The cancellation request is submitted within 24 hours of payment AND the order status is still "Pending" (if the status is already "Queued for Shipment," please contact our customer service team)
  • The order has been delayed more than 10 days since payment without any notification of the delay
  • The ordered item is out of stock

2. Eligible Returns

We accept returns when:

  • You received a product different from your order
  • You received a defective product

Return Instructions

  1. Contact us through the website or email within 5 days of receiving your order. Please attach photos of the received product(s) and include the item code, order number, and reason for return.
  2. A customer service representative will follow up by email.
  3. Returned items must be in their original condition with all tags and packaging intact. Include a note with your order number, name, and user ID.

Conditions

  • Returns are accepted only if you follow the instructions above and your request is approved by our staff. Items shipped back without prior consent will not be accepted.
  • Items must be sent in their original packaging and unworn.
  • Include all contents of the original package, including any free gifts.
  • Return shipping caused by our fault is covered by us, limited to first-class air domestic shipping. If the return shipping cost exceeds the price of the product, we will refund the item value instead. Reimbursement is processed once the return arrives.

3. Non-Returnable Cases

We do not accept returns when:

  • You changed your mind (size, color, etc.)
  • The product was damaged due to mishandling
  • The return request was not approved by our staff

The following are not considered defects:

  • Items originally manufactured without tags or labels
  • Creases that may occur during shipping
  • Minor finish imperfections from mass production
  • Slight plating discoloration
  • Slight variation in size or texture from a previous order
  • Clasps that do not open "correctly" — this is residue from the plating process, common in mass-produced items. Tip: Open and close the clasp in a consistent motion to clear the residue. Contact us through Conversations for further help.

4. Final Sale Items

The following are final sale and not eligible for return or exchange:

  • All chains
  • Custom orders
  • High-volume orders (20+ of a single item are treated as custom orders)

Shipping costs are non-refundable.

5. Cancellation Fees

  • If a package is returned to us due to address errors or carrier issues unrelated to our fault, the customer is responsible for resending postage. If the customer chooses to cancel after the package has returned, a 70% cancellation fee of the total order applies (since plated items have a limited shelf life and cannot be restocked or resold).
  • Custom orders cancelled mid-production: 70% cancellation fee of total cost.

Please ensure your shipping address is correct and track your package if a tracking number is provided.

6. Missing Items

If an item is missing from your order:

  • Contact customer service through the website or email as soon as you receive the package.
  • Keep all contents of the original package, including all packaging material (boxes, plastic bags, etc.) until instructed otherwise.

We may be unable to process refunds for missing items if any packaging material is lost or damaged.